Refund policy

RETURN & REFUND POLICY

At THEBONI GENERAL STORE, we aim to provide quality products and a smooth shopping experience.

RETURNS / REPLACEMENTS

We accept return or replacement requests only for products that are received damaged, defective, incorrect, or with missing items.

To request a return or replacement, please contact us within 48 hours of delivery at:

Email: amankher4804@gmail.com

For damaged, defective, incorrect, or missing items, a clear unboxing video showing the package from the time of opening is required. Photos and order details may also be requested.

The product must be kept in the condition in which it was received, along with its original packaging and accessories.

NON-RETURNABLE ITEMS

Products that have been used, altered, damaged by the customer, or returned without the required proof may not be eligible for return or replacement.

Products specifically marked as non-returnable on the product page are also not eligible for return.

REFUNDS

Once your return/replacement request is reviewed and approved, we will inform you of the available resolution.

For eligible prepaid orders, approved refunds will generally be processed to the original payment method.

For eligible Cash on Delivery orders, refund arrangements will be communicated after the return is approved and the required customer details are received.

Please note that shipping and other applicable charges may not be refundable where permitted by the applicable return terms.

ORDER CANCELLATION

Cancellation requests should be made as soon as possible before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

CONTACT US

For return, replacement, or refund requests, please contact:

THEBONI GENERAL STORE
Email: amankher4804@gmail.com

We reserve the right to verify the issue and request supporting evidence before approving a return, replacement, or refund.